So, the first document I wrote is the End-user manual for creating a new player account. In 2011 Tennis association acquired an online web application for players, coaches, clubs, and referees.
It crossed my mind that the biggest issue we had was opening a new account for the player. This is done by parents for their kids. Some percentage of parents had huge problems dealing with this tremendous task so, I wrote a manual for them. In English!
Of course, I did it for my exercising English and technical writing so probably, for parents that are not used to opening a new account on the Internet is way too much.
But Mirko said: "You just write"! So, I wrote this manual.
You know, Mirko is my friend and an IT company owner.
So without further procrastination, I give you an End-user manual.
The "End-user manual". It is divided into a few sections.
Introduction,
Getting started
Phase one
Register
Be patient
Phase two
What if a confirmation email doesn't arrive?
Error messages
Support
Manual is driving you through the painful process of creating a new account. A new user has all the steps covered with useful links, images, and error messages.
Just to dive in and create it.